As ice continued to snap tree branches all over Maine, Spectrum customers on Saturday dealt with another loss of cable TV and internet service.
The outage, which happened just after noon, included parts of Upstate New York, Maine and New Hampshire.
The company has yet to provide any updates on restored service.
Spectrum had earlier reported service outages from Upstate New York to ME, and a service map created by Down Detectors appears to show a decrease in outages.
So many people called Spectrum's help line that the help line is no longer accepting calls.
The Spectrum outage on Friday began around 4 p.m. when the fiber optic network that carries internet service to New England was damaged in two locations, said Pritchard, who declined to pinpoint the locations.
"We are investigating and working to resolve the problem", Spectrum tweeted.
The power outages were heaviest in Cumberland and York counties, where about 6,100 and 1,200 customers were respectively out of power around 5 p.m. Friday, according to Central Maine Power.
In a statement to WGME TV, Spectrum's parent company Charter Communications said damage to the fiber optic network is affecting spectrum services, and that in ME it's the result of severe weather.